Terms & Conditions

1.1. Who we are

Equip Motivated Women (“we”, “us”) provides Coaching, Mentoring, Label Design & Label Printing services and sells digital documents (guides, templates) via equipmotivatedwomen.com. Our contact details appear at the end of this page.

1.2. Acceptance of terms

By accessing our website or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Refunds & Returns Policy, and Delivery/Fulfilment Policy.

1.3. Services & Products

  • Services: one‑to‑one or group Coaching/Mentoring sessions; Label Design; Label Printing.
  • Digital Products: downloadable files (e.g., PDFs, design templates, guides, tips & tricks documents).

1.4. Eligibility

You must be 18+ and legally capable of entering into a binding contract.

1.5. Pricing, taxes & currency

  • Prices are shown in Namibian Dollars (NAD) and may change without notice.
  • VAT (if applicable) will be shown at checkout or on invoice.

1.6. Ordering & payment

  • We accept card payments via Adumo Online (3‑D Secure where supported). Card data is captured and processed by our gateway—we do not store card numbers.
  • Your order is accepted when we send a confirmation email. We may decline or cancel an order (e.g., suspected fraud, stock/print constraints, pricing errors) and refund any amounts paid.

1.7. Appointments (Coaching & Mentoring)

  • Booking: You’ll receive a confirmation email and calendar invite with meeting details (e.g., Zoom/Teams).
  • Rescheduling: Please reschedule ≥24 hours before the session start time.
  • Cancellations:
    • ≥24 hours’ notice: full refund (less any non‑recoverable payment processing fees if charged by the gateway).
    • <24 hours’ notice or no‑show: no refund. At our discretion, we may offer one courtesy reschedule.

1.8. Label Design & Printing

  • Artwork & proofs: We’ll provide a digital proof for approval. Please review carefully (spelling, sizes, colours). Production starts only after written proof approval.
  • Colours & materials: Minor colour variation may occur across devices, printers, and material batches. Such variation is not a defect.
  • Turnaround: Production typically [3 – 7 business days] from proof approval & payment. Rush orders by agreement only.
  • Customer content: You warrant you own—or are licensed to use—all content you supply and that it does not infringe third‑party rights or laws. You indemnify us for any claims arising from customer‑supplied content.

1.9. Digital products (downloads)

  • Delivery: Download links are sent by email and/or shown on the confirmation page immediately after payment (allow up to 10 minutes).
  • Licence: Unless stated otherwise, digital items are for personal or internal business use by the purchaser only. No resale, redistribution, or sharing.
  • Non‑returnable: Once access to the file has been delivered, digital goods are non‑refundable (see Refunds & Returns for exceptions).

1.10. Intellectual property

All site content and our original designs remain our IP. Purchasing a design or digital file grants a licence as stated, not ownership, unless expressly agreed in writing.

1.11. Acceptable use

You may not misuse the website, attempt to circumvent security, or engage in fraud, spam, or unlawful activity.

1.12. Warranties & liability

Services and digital goods are provided “as is” to the extent permitted by law. We exclude all implied warranties. Our liability for any claim is limited to the amount paid for the relevant order. We are not liable for indirect or consequential loss.

1.13. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., load‑shedding, network outages, supply chain issues).

1.14. Governing law & disputes

These terms are governed by the laws of Namibia. Disputes shall be submitted to the competent courts of Windhoek, Namibia.

1.15. Changes to terms

We may update these terms at any time by posting a new version on the website. The “Effective date” above will change accordingly.

 

1.16. Contact

See Contact Details below.

 

Contact Details

Business name: Equip Motivated Women
Owner / Company Reg. No: Sole Proprietor
Physical address: Windhoek, Namibia
Postal address: 21794, Windhoek
Email: alida@equipmotivatedwomen.com
Phone/WhatsApp: +264 81 736 6393